Refund policy

ConCost does not charge for access during the beta. Creating an account, running takeoffs, generating BOQs, and exporting estimates are included at no cost. Because we do not collect payment, there is nothing to refund at this stage.

See the pricing page for what is included in the free beta.

We plan to introduce paid plans after the beta. When we do, this refund policy will be updated before any user is charged. Beta users will receive clear notice and an opportunity to export their data before choosing whether to subscribe.

We will not back-charge beta users for past free usage.

The details below are our intended policy once billing exists. They are not in effect until published alongside live pricing:

• Subscriptions will be billed in advance for the period shown at checkout (for example monthly or annually).
• If you cancel, you keep access until the end of the paid period — we do not provide partial refunds for unused days unless required by law.
• If we bill you in error or you are charged after a confirmed cancellation, contact us within 14 days and we will review a full refund of the mistaken charge.
• Refunds for dissatisfaction will be considered case by case during early paid rollout; we want fair outcomes, not lock-in.

When paid plans launch for Indian customers, applicable GST and invoicing details will be shown at checkout. Refunds, if granted, will be processed to the original payment method where possible.

For billing questions once payments are live, or for anything unclear about the current free beta, contact us with your account email and a short description. We aim to respond within a few business days.